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Record visitor mouse move, analyze it and increase your conversions!
Conversions, visitor and site analytics
How does ClickTale work?
ClickTale captures every mouse move, click, scroll and keystroke that a visitor makes inside a webpage, and then sends this information back to the ClickTale servers in a highly compressed package. Our servers take a snapshot of the webpage as experienced by the visitor, and combines it with the visitor actions to recreate the original browsing session. When you then login to your ClickTale account you can see your visitor recordings, visual heatmaps and other behavioral reports.
Will ClickTale slow down my site?
No. ClickTale has no noticeable effect on webpage load times or site performance. The ClickTale code is loaded at the end of the page, and is highly compressed. It therefore does not effect page load times at all.
Will ClickTale record all of my visitors?
ClickTale allows each subscriber to select the percentage of their visitors they would like to record. You can choose to record between 0 - 100% of your visitors, however you can only record up to your monthly recording limit as determined by your subscription plan.
Will ClickTale affect visitors' browsing experience or page loading times?
Website visitors don't notice any difference in their browsing experience since ClickTale is optimized for minimal use of CPU and bandwidth resources. In addition: Only about 5K of highly compressed data per recording is sent back to our servers, which has no noticeable impact on site performance. The ClickTale tracking code is small and compressed, and is delivered via a Content Delivery Network that is extremely fast and reliable. Customers usually choose to record only a small fraction of their total traffic, and the extra load is not noticeable on the servers. The ClickTale code is loaded at the end of the page, and therefore does not affect page load times at all.
Can ClickTale record member-only areas and secure pages?
Yes. With our paid plans you can record pages protected by a log-in, as well as https pages such as shopping carts.
Can I use ClickTale to find bugs in my website?
WHow is ClickTale different from traditional web analytics?
Most traditional web analytics tell you where visitors come from and which pages they go to within your site. We tell you everything your visitors do inside those web pages using playable videos of customers' entire browsing sessions as well as powerful visual heatmaps and behavioral reports.
Does ClickTale provide aggregated data about links and visitors?
Yes, ClickTale provides several reports based on aggregated visitor data. These reports include our Heatmaps, Link Analytics, and Form Analytics among others.
We love Google Analytics, we always have
However, there are several things Google Analytics just can't tell you, and we're going to show you two of them:
1. Google Analytics cannot tell you anything about bounced visitors! These are visitors that come to your site, only look at the page they land on, and decide to leave. These are the potential customers you didn't get, they are the lost sales, lost leads and lost profits.
2. Google Analytics gives you no information about how long your visitors actually interact with your online content. All it can see is the amount of time a page was left open, which doesn't tell you anything about how long your visitors were actually looking at your content.
Eye Tracking for Everyone
ClickTale is launching its new Mouse Move Heatmap, which is set to revolutionize the fields of Customer Experience Analytics and website usability. By aggregating the mouse movements of hundreds visitors on a site, we create a comprehensive, visual representation of what visitors are looking at and focusing on within the page. Instead of testing a handful of users for thousands of dollars, you can test thousands of users for a fraction of a dollar each!
Until now, Eye-tracking studies were the preferred choice in web usability testing. They allow website owners to know exactly how people use their sites, where they look, what grabs their attention and what they focus on. However the price of this technology is extremely prohibitive, costing tens of thousands of dollars for a single study. It has therefore only been accessible to the biggest web companies, and has been used by Google, Yahoo! and eBay.
Independent research shows that there is an 84% to 88% correlation between mouse and eye movements*, allowing us to create high-precision heatmaps based on just the users' mouse movements. In addition, our heatmaps don't require the subjects to wear a special headset or use special equipment. Indeed, most visitors aren't even aware they're being recorded, allowing for a completely transparent and anonymous usability testing process.
Mouse Click Heatmaps
The first-ever click heatmap that is interactive and seamlessly integrated with ClickTale's Link AnalyticsTM. Now you can see everywhere your visitors' click, even where they are not supposed to, along with innovative statistics on all link interactions.
The new Mouse Click Heatmap joins the innovative suite of ClickTale Scrolling Heatmaps, including the Scroll-reach Heatmap TM, which shows how far down the page visitors scroll, and the Attention HeatmapTM, which reveals where and for how long visitors are focusing their attention.
There are several ways that you can use our new Mouse Click Heatmaps to help improve your websites and landing pages: